Email support
Questions before or after purchase.
support@fulmor.comFULMOR / SUPPORT
Support, from order to care.
Clear help for ordering, delivery, water, charging, cleaning, and warranty.
What to include
Order number, display status, water used, and photos when relevant.
We’ll review and reply by email.Frequently asked questions
How does the Fulmor hydrogen water bottle work?
SPE/PEM electrolysis generates H2 in a 20 ml reaction tank separated from the 400 ml drinking chamber.
What PPB concentration does Fulmor target?
The 2-minute cycle targets 4000 PPB; the 5-minute cycle targets up to 8500 PPB. Actual concentration varies with water, temperature, and use.
How should I use Fulmor safely?
Follow the manual for water, assembly, cleaning, and product-condition checks.
What water can I use?
Use purified water in the 20 ml electrolysis tank and plain drinking water in the 400 ml chamber. Do not use coffee, juice, tea, or other colored drinks; follow the manual.
How do I charge Fulmor?
Charge with the included USB-C cable, follow the on-device status, and keep the bottle on a dry, stable surface while charging.
How do I clean and maintain the bottle?
Rinse the drinking chamber with clean water after use, use the included brush, and follow the care steps in the product manual.
Where can I confirm return or warranty terms?
Confirm the current terms on the warranty page or with support before purchase. Before returning anything, contact support with your order number, a description of the issue, and clear photos or video.
How can I track delivery?
Tracking is shared after dispatch when available. Timing varies by destination and carrier conditions.
Which payment methods are available?
Available payment methods are shown at checkout. Review the product, delivery details, and order total before completing payment.